This accessibility statement applies to the Rainhill Village Surgery website (rainhillsurgery.co.uk).
This accessibility statement applies to the website and/or domain associated with Rainhill Village Surgery. Our website is hosted by Silicone and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:
- Change colours, contrast levels and fonts using browser device settings
- Zoom in, by up to 400%, without the text splitting off the screen
- Navigate most of the website using a keyboard or speech recognition software
- Listen to most of the website using a screen reader (including but not limited to JAWS, NVDA and VoiceOver)
We have also made our website text as simple as possible to understand.
AbilityNet has detailed advice on making your device easier to use if you have a disability.
The accessibility of our website
We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues in some areas are:
- Text will not reflow in a single column if you change the size of the browser window
- Users are unable to modify the line height or the spacing of text
- Older versions of PDF documents are not fully accessible to screen-reader software
- Live video streams do not have captions
- Some (not all) online forms may prove difficult to navigate when using only a keyboard
- The main content page cannot be skipped when using a screen reader
- There are magnification limitations on the map (on the ‘contact us’ page)
Feedback and how to contact us
If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:
- Email: rainhill.villagesurgery@nhs.net
- Phone: 0151 511 5672
Once we receive your request, we will respond to you as quickly as possible. Please note that if you are unable to view the map on the ‘contact us’ page, you are requested to call or email us using the details shown above for directions.
Reporting accessibility problems with this website
We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact the practice manager by email rainhill.villagesurgery@nhs.net
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to any complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us on the ‘contact us’ page via this link Contact us – Rainhill Village Surgery Please be advised that we provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our reception and consulting rooms have audio induction loops or, if you contact us prior to your appointment, we can arrange to have a British Sign Language (BSL) interpreter at Language Line Solutions.
Technical information about this website’s accessibility
Silicon Practice is committed to making its website accessible in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Or
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.
Examples of non-compliance include:
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add alternative text for all images.
Navigation and accessing information
There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It is not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It is not possible for users to change the text size without some of the content overlapping.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard, e.g., because some form controls are missing a ‘label’ tag.
Our forms are built and hosted through third-party software and ‘skinned’ to look like our website.
We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is due for renewal which is likely to be in [approximate timing].
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. We plan to either fix these or replace with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they are not essential to providing our services. For example, we do not plan to fix [provide example of non-essential document].
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement*
This statement was prepared on 25/03/2025. It was last reviewed on 25/03/2025.
This website was last tested on 25/03/2025 against the WCAG 2.2 AA standard.
The test was carried out by Silicon Practice. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard. The website may have changed since the date of the test.
We based our audit on the NHS Accessibility checklist and the WCAG Website Accessibility Conformance Evaluation Methodology (WCAG-EM).